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TERMS & CONDITIONS

CUSTOMER CARE

Lucy Lines Acupuncture is committed to providing exceptional customer care and service. We strive to create a welcoming and informative experience for all our clients. If you have any questions or need assistance, please do not hesitate to reach out to us.

Privacy & Safety

PRIVACY & SAFETY

At Lucy Lines Acupuncture, we prioritise the privacy and safety of our clients' personal information. We utilise secure processes to handle and protect all data. Our privacy policy is transparent, aiming to build trust and maintain the confidentiality of our clients' information.

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APPOINTMENTS & PAYMENTS

​Cancellation Policy: Need to cancel? Your payment will be refunded if you provide more than 48 hours' notice.

Payment Due: In advance of treatment.

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Easy Ways to Pay: We accept Credit/Debit Card, Apple Pay, Google Pay, PayPal, Cash, and Bank Transfer

 

Insurance: Some private healthcare providers/ insurance companies will reimburse the cost of treatment. Please contact your company directly to discuss their process.

Godalming

Surrey Holistic

The Barn, Wiggins Yard, Bridge Street, Godalming, GU7 1HL​

Contact Number: +44 (0) 1483 418103​​

Cobham

​Cobham Acupuncture, The Little Health Barn, Brook Willow Farm, Woodlands Rd, Cobham

KT22 0AN​

Contact Number: 01932 901199​​

HELP

TERMS & CONDITIONS
PRIVACY POLICY 

MEMBERSHIP

I am a member of the British Acupuncture Council. Therefore, I belong to an accredited register, regulated and approved by the Professional Standards Authority (PSA) for Health & Social Care

INSURANCE

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As a full member of the BAcC, my treatments are recognised and covered by some health insurance providers in the UK, subject to your policy and the reason for treatment. 

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To ensure a smooth process for claiming your costs, we strongly recommend you contact your insurer before your initial treatment.​

 

What to Check with Your Insurer:

 

1. Confirm Coverage: Ensure your policy specifically covers acupuncture performed by a BAcC-registered practitioner.

2. Provide Credentials: State your practitioner's name, Lucy Lines, for verification and to obtain any required authorisation number.

3. Understand Claim Submission: Ask for clarification on the precise documentation and forms they need.​

 

How it then works: You pay for your appointments at the clinic, and we will issue you a fully itemised invoice. You then submit this invoice directly to your insurance company for reimbursement of your treatment costs.

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British Acupuncture Council Approved Acupuncturist
Professional Standards Authority Registered
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